Housing information
Our Housing Services department provides a service that helps customers' relocate, give friendly advice regarding neighbour problems and also help new tenants acquaint themselves with their new homes.
Our team provide customers with help and assistance with all issues that affect their tenancy and their home. If you wish to speak to someone about your tenancy please contact 01822 813770.
Housing Information leaflets have been produced to help you, from the moment you move into a West Devon Homes property. All our leaflets can be found on the downloads page under the category of Housing Information Leaflets.
If you do not understand any of the content, want assistance, or the leaflets do not contain the information you require then please feel free to contact us on 01822 813770.
West Devon Homes also provides Sheltered Housing.
What is Sheltered Housing?
Sheltered Housing is specifically designated accommodation intended for occupation by people of retirement age, who would benefit from the support provided by a support service. West Devon Homes provides a fully mobile support service, delivered by a team of professional support officers under the guidance of the Sheltered and Supported Services Manager.
A Support Plan is completed with every new tenant, which is updated periodically to ensure all tenants? needs are being met, wherever possible. Goals are identified and Support Officers work with the tenant to achieve these outcomes. West Devon Homes liaises with other statutory and voluntary organisations in order to provide an holistic service. Funding is obtained from Supporting People to cover the cost of the Sheltered Housing service for people in receipt of qualifying benefits. Please see the accompanying leaflet:
Your Support Plan...helping you to be independent for further information. Properties offered in Sheltered Schemes include flats, bedsits or bungalows. They all have central heating and are connected to an emergency community alarm system. Some Sheltered Schemes also offer shared facilities such as laundries and communal rooms.
Concessionary TV Licences
Residents over 75 years old currently qualify for a free TV licence. If less than 75 years old, new residents will usually have to purchase a TV licence. They could, however, benefit from a concessionary (Group) TV licence. West Devon Homes deals with all applications for Concessionary TV licences and where a concessionary fee is payable, the cost is included within the service charge, paid with the rent. Please ask a Support Officer for further details.
Enquiries
We hope that all our residents will feel happy and secure in their sheltered accommodation. If you wish to discuss any aspect of the service provided by West Devon Homes you should contact the Sheltered and Supported Services Manager on 01822 813770.
Letting our properties
West Devon Homes does not operate its own Waiting list. All of our properties are let through Regional Choice Based Lettings. To register and apply for properties please click on the link below:-
For properties in Devon – www.devonhomechoice.com
For properties in Cornwall – www.homefinderdirect.org.uk
Transfers
We do not operate a transfer register. If you wish to move to another West Devon Homes property, you need to register as set out above with Devon Home Choice or Homefinder direct.
Mutual Exchanges
West Devon Homes does not administer its own mutual exchange register but participates in an internet based scheme called HomeSwapper. West Devon Homes subscribes to this service which enables our customers to register free. To join the scheme, register at www.homeswapper.co.uk and state that your landlord is West Devon Homes.
If you do not have access to the internet please contact a member of our lettings team who can assist with a registration.
If you require any advice on how to move please contact the lettings team on 01822 813770.
